Refund and Returns Policy
Our refund and returns policy explains how to contact us about a purchase, request an exchange, and get help with a refund.
Please contact our team before sending an item back so we can review your request and provide return instructions.
1. Refund Eligibility
Our team is committed to customer satisfaction and will carefully review each request to determine refund eligibility.
Refunds and exchanges under this policy apply only to orders placed directly through our official websites, azpepper.com and azgunslinger.com. We are not responsible for merchandise purchased through third-party sellers or private vendors.
Approved product refunds are based on the amount you actually paid for the product. We will credit the approved refund back to your card.
Please allow time for your return to be processed and for the refund to appear on your card account.
2. Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
3. Exchange and Replacement Requests
Ordered the Wrong Item?
Email info@azpepper.com to request an exchange. The item must be unopened, with its original seal intact.
Customers are responsible for the shipping costs of replacement items for wrong-item exchanges. Contact us to review your request and confirm the arrangements.
Defective or Damaged Items
If your item is defective or damaged, email info@azpepper.com to discuss a replacement for the same item.
Include your order number and a description of the issue. Please wait for our instructions before sending the item back.
4. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the refund will be sent to the gift giver, who will be notified about the return.
5. Returning Your Item
Contact us first to receive the return address and shipping instructions.
- Email info@azpepper.com with your order number and the reason for your request.
- Wait for our team to review the request and provide instructions.
- Send the item to the address provided by our team.
Customers are responsible for return shipping costs. Shipping costs are non-refundable. Please confirm any return-shipping deduction from your refund with our team before sending the item.
The time it takes for an exchanged product to reach you may vary depending on your location.
For higher-value returns, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive a returned item.
6. Late or Missing Refunds
If an expected refund has not appeared, please take the following steps:
- Check your bank or card account again.
- Contact your credit card company, as posting a refund may take time.
- Contact your bank to ask about its processing time.
If you have completed these steps and still have not received the refund, email info@azpepper.com with your order number.
7. Additional Information
Delivery Addresses
We do not deliver to PO Box addresses. Please provide a street address for delivery.
Privacy and Payment Questions
For information about how personal information is collected, used, and protected, please read our Privacy Policy.
If you have a payment or website-security question, contact our team. Please do not send full card numbers or card security codes by email or through the contact form.
8. Need Help?
Contact our team with any questions about this refund and returns policy. For an existing order, please include your order number.
Arizona Pepper Products, Inc.
Email: info@azpepper.com
Phone: (602) 759-7502