Overview
Can I return a product I ordered?
Our team is committed to ensuring customer satisfaction and will carefully review any incident to determine refund eligibility. Please note that we are not responsible for merchandise purchased through third-party sellers or private vendors. Refunds and exchanges only apply to orders placed directly through our official websites (azpepper.com & azgunslinger.com) We will credit back your card what you actually paid for the product(s). Please allow us some processing time for the return and for the posting of the refund to your card.
In case you order the wrong item and wishes to exchange it, send us an e-mail and we will send you the replacement. it must be unopened and with the original seal intact, to be able to trade for. We simply ask that customers cover the shipping costs for replacements item.
Additionally, please note that we no longer deliver to P.O. box addresses to ensure the best possible service.
Thank you for choosing AZ Pepper Products! We appreciate your support and are committed to providing you with the best experience.
Is it safe to transmit my credit card information online?
When you submit personal information on our website, we will protect your information both online and offline. We also use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure once we receive it.
When you submit sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry – (Secure Socket Layer). While on a secure page, such as our order form, which is hosted in a secure data facility, the lock icon on the bottom of web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’.
If you have any questions about the security at our website, you can send an email toinfo@azpepper.com
Is ordering at azgunslinger.com Secure?
azgunslinger.com will never sell, rent, or share your information with any other parties. Your personal information remains entirely confidential. For added security, our website is hosted privately (not shared with any other company). We use the very latest encryption software to protect your personal financial information.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Can I return a product I ordered?
Our team is committed to ensuring customer satisfaction and will carefully review any incident to determine refund eligibility. Please note that we are not responsible for merchandise purchased through third-party sellers or private vendors. Refunds and exchanges only apply to orders placed directly through our official websites (azpepper.com & azgunslinger.com) We will credit back your card what you actually paid for the product(s). Please allow us some processing time for the return and for the posting of the refund to your card.
In case you order the wrong item and wishes to exchange it, send us an e-mail and we will send you the replacement. it must be unopened and with the original seal intact, to be able to trade for. We simply ask that customers cover the shipping costs for replacements item.
Additionally, please note that we no longer deliver to P.O. box addresses to ensure the best possible service.
Thank you for choosing AZ Pepper Products! We appreciate your support and are committed to providing you with the best experience.
Is it safe to transmit my credit card information online?
When you submit personal information on our website, we will protect your information both online and offline. We also use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure once we receive it.
When you submit sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry – (Secure Socket Layer). While on a secure page, such as our order form, which is hosted in a secure data facility, the lock icon on the bottom of web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’.
If you have any questions about the security at our website, you can send an email toinfo@azpepper.com
Is ordering at azgunslinger.com Secure?
azgunslinger.com will never sell, rent, or share your information with any other parties. Your personal information remains entirely confidential. For added security, our website is hosted privately (not shared with any other company). We use the very latest encryption software to protect your personal financial information.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.